Returns & Refunds
Fulfilling customer service experience is a cornerstone of any business entity. For this reason, we are providing a 30-day full money back, return and exchange policy for our customers.
Note: Please note that you are only eligible for our ‘return and refund policy’ if you notify and return the purchased item within 30-days of its original purchase date
Return and Exchange policy for Non-Custom Orders
For Non-Custom General items, the return and refund policy, is as follows;
- Send your exchange/return item to us
- After proper inspection we will process your return in 72 hours. Your exchange order will then be dispatched within 15-days.
Non-Custom Order Refund Policy
The refund will be delivered against your receipt within 7 working days. We will also inform you with a confirmation email after the funds are successfully transferred.
Refund/Return policy Terms
Our customers are entitled to the return/exchange/refund policy in the following scenarios;
- Wrong product received by the customer
- Products has some defects
- Product damaged in shipping
- Product is tampered
Note: customers have to bear charges for returning/exchanging products back to us
For More return information, contact our support team
Refund/Return Policy for Custom Orders
We do our best to provide you the best customized experience of your choice. To minimize returns we share actual picture of the product before shipping with our customers. We also provide immaculate customer support for proper measurements before shipping. However, if the shipped custom item didn’t fit with your body, we do the first alteration free of charge. For alteration, you have to pay for the shipped jacket.
Note: We do not accept custom order refunds. Please understand that your custom order is specially tailor made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.