Terms & Conditions
Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Stripe. We do not process personal cheques. Your Credit Card Number will be encrypted with SSL and all online payments will be processed through secure tunnel.
Cancellation can be done within 2 days of order placement. Contact the support team for cancellation.
Refund and returns Policy
Fulfilling customer service experience is a cornerstone of any business entity. For this reason, we are providing a 30-day full money back, return and exchange policy for our customers.
Note: Please note that you are only eligible for our ‘return and refund policy’ if you notify and return the purchased item within 30-days of its original purchase date
Return and Exchange policy for Non-Custom Orders
For Non-Custom General items, the return and refund policy, is as follows;
- Send your exchange/return item to us
- After proper inspection we will process your return in 72 hours. Your exchange order will then be dispatched within 15-days.
Non-Custom Order Refund Policy
The refund will be delivered against your receipt within 7 working days. We will also inform you with a confirmation email after the funds are successfully transferred.
Refund/Return policy Terms
Our customers are entitled to the return/exchange/refund policy in the following scenarios;
- Wrong product received by the customer
- Products has some defects
- Product damaged in shipping
- Product is tampered
Note: customers have to bear charges for returning/exchanging products back to us
For More return information, contact our support team
Refund/Return Policy for Custom Orders
We do our best to provide you the best customized experience of your choice. To minimize returns we share actual picture of the product before shipping with our customers. We also provide immaculate customer support for proper measurements before shipping. However, if the shipped custom item didn’t fit with your body, we do the first alteration free of charge. For alteration, you have to pay for the shipped jacket.
Note: We do not accept custom order refunds. Please understand that your custom order is specially tailor made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
Shipping & Delivery
All regular and custom orders are shipped within 7 working days. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.
Our shipments are carried through FEDEX, UPS, DHL, TNT, etc., The dispatch time is up to 3 working days. We reserve the right to choose the best and fast courier service.
All the orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer's responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.
For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, depending on what you ordered, your order may be shipped in more than one parcel.
We will not trade with or provide any services to OFAC and sanctioned countries.
Users & Accounts
All the registered users are responsible to maintain the confidentiality of their respective accounts. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
Order Acceptance & Payment
In some situations, sometimes the order cannot be processed. This can happen due to various technical reasons. However, we reserve the right to refuse and cancel any order at any given time. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged. The cardholder must retain a copy of transaction records and Merchant policies and rules.